Configuring Thunderbird for Rutgers-Camden Email	Printer Friendly
Computing Services Information Document	PC/Windows

Existing Users and Secure Services

If you have already setup Thunderbird for use with Rutgers-Camden email servers, then you should simply confirm your settings for incoming and outgoing email. This can be accomplished as follows (whether you use POP or IMAP):

1. Launch Thunderbird.
2. Go to the "Tools" menu and select "Account Settings..."
3. In the left column, click the "Server Settings" under the appropriate account.
4. On the right side, select SSL/TLS as the "Connection security:" setting.
5. In the left column, click the "Outgoing Server (SMTP)" entry.
6. On the right side, select the appropriate account entry and then click the "Edit..." button.
7. Select SSL/TLS as the "Connection security:" setting.
8. NOTE: If you are using email.clam.rutgers.edu or email.crab.rutgers.edu for your "Server Name:" entry, then make sure to do all of the following as well:
   1. Check the Use name and password box.
   2. Enter your personal NetID (all lowercase, i.e., netid) in the "User Name" field.
9. Click the "OK" button to close this small window.
NOTE: Some Internet Service Providers (ISPs) may block certain port numbers (primarily 25) or require that you use their own SMTP servers for sending email. If, after using the settings above, you find that you can not send email (especially if you can receive/read emails), please make sure that the port is set to 465 or contact your ISP for the required SMTP settings.
10. Click the "OK" button to save your settings and close the settings window.

If you are moving from the use of POP to IMAP, you should check with your departmental UCS/IT support staff before doing so!

New users, or users setting up Thunderbird for use with Rutgers-Camden email servers for the very first time, should follow the instructions below.

General Information

This web page contains instructions for configuring the Mozilla Thunderbird email program for use with Rutgers-Camden mail servers. The instructions below will setup an IMAP account using secure connections for sending and receiving email. The instructions also include the use of SMTP Authentication, so that Rutgers-Camden mail servers can be used to both send and receive email. For general information on email at Rutgers, please visit the main email web page found here.
Please note that the information in this document is for Thunderbird v3.x for Windows; however, the settings described below may apply equally to other versions of Thunderbird on Windows. Using the latest available version of Thunderbird is highly recommended, and can be found here.

Follow the below instructions after downloading and installing Thunderbird.
Windows users should also download and install the latest Windows/Microsoft Updates.

Getting Started

If you are converting from a different email program, you may have the option of importing your existing email. Further information is provided near the end of this document.

If you are upgrading an existing version, the newer version should automatically use your old settings.

If you are moving from the use of POP to IMAP, you should check with your departmental UCS/IT support staff before using these instructions.

In any case, make sure that any other email programs are closed/quit before proceeding.

Configure Thunderbird

1. Launch Thunderbird.
2. If you have never opened or configured Thunderbird before, you will be prompted to setup a new mail account.
   If you already have an existing Thunderbird account, you should use the "File" menu and select "New" and then "Account" to create a new Rutgers-Camden account.
3. The "Mail Account Setup" screen should be configured using your name, as you would like it to appear in the "From:" header of outgoing emails, your email address, i.e., netid@camden.rutgers.edu and replacing "netid" with your personal NetID (all lowercase) and your NetID password.
   Checking the "Remember password" box is optional.

Here is a sample screenshot:

4. Click the Continue button.
5. The "Mail Account Setup" screen will check for server settings, and will assume that your "camden.rutgers.edu" email address will use "email.crab.rutgers.edu" (the faculty/staff email server):
   1. If you are a Faculty or Staff member, click the Create Account button.
   2. If you are a Student, you will need to perform a few additional steps:
      1. Click the "Edit" button.
      2. Change "email.crab.rutgers.edu" to email.clam.rutgers.edu in both instances (IMAP and SMTP).
      3. Click the Re-test Configuration button.
      4. Click the Create Account button.

Here is a sample screenshot:

6. Thunderbird may next prompt you to make Thunderbird your default program for email, newsgroups or other services. These settings are all optional.
7. In the left column of the Thunderbird window, click on your email address in the left column and then click the "View settings for this account" link on the right.
   NOTE: You can also reach this area by selecting "Account Settings..." from the "Tools" menu.

Here is a sample screenshot:

8. The account settings should already be partially completed. You can add/edit other information optionally, but make sure that the following is entered:
   • Account Name: defaults to your email address, but can be any text, such as Rutgers-Camden or similar.
   • Your Name: your name as you wish it to appear on outgoing email.
   • Email Address: netid@camden.rutgers.edu, with netid being replaced by your personal NetID.
   • Signature text: enter your optional signature, if any, as you wish it to appear on outgoing email.

Here is a sample screenshot:

9. The "Server Settings" should already be partially completed. You can add/edit other information optionally, but make sure that the following is entered/selected:
   • Server Name:
     • Faculty/staff (crab users) enter email.crab.rutgers.edu
     • Students (clam users) enter email.clam.rutgers.edu
   • User Name: Your personal NetID (all lowercase, i.e., netid).
   • Select the SSL/TLS option.
   • DO NOT CHECK the "Use secure authentication" box.
   • NOTE: By default, Thunderbird will try to find and use a remote/server "Trash" folder, if you have one. If not, Thunderbird will automatically create this folder for you and move deleted messages to this folder. You may choose another folder in your account for deleted messages or instead choose to mark them as deleted (similar to WebMail), to be purged by using the "File" menu to "Compact Folders" or you may also optionally set Thunderbird to remove deleted emails immediately. If you encounter any errors, please contact help@camden.rutgers.edu.
   • The following are recommended, and will purge deleted messages when you close Thunderbird:
     • Clean up ('Expunge') Inbox on Exit
     • Empty Trash on Exit
     • NOTE: If you do not select the above, you should be sure to use the "File" menu to "Empty Trash" for each Trash folder ("Local Folders", "Rutgers-Camden" and/or any others).

Here is a sample screenshot:

10. By default, Thunderbird sets the "Copies & Folders" options to create and use a "Sent", "Drafts", "Archives" and "Templates" folder under your "Rutgers-Camden" folder list, instead of those in the "Local Folders" list (the latter being stored and only available on your local computer system, rather than on the Rutgers server). Before continuing, you should note that additional mail stored on the server will count towards your account quota limit. For more information on managing your quota, please see the Managing Your NetID (account) Quota document. For information on how to adjust these settings and the ramifications of same, please see the Advanced Thunderbird Settings page.
11. Other settings screens are completely optional, and can be left alone; however, you must edit the "Outgoing Server (SMTP)" settings.
12. The "Outgoing Server (SMTP)" settings should already be partially completed. You can add/edit other information optionally, but make sure that the following is entered/selected by highlighting the "Rutgers-Camden" entry and clicking the Edit... button:
    • Server Name:
      • Faculty/staff (crab users) enter email.crab.rutgers.edu
      • Students (clam users) enter email.clam.rutgers.edu
    • Check the "Use name and password" box.
    • User Name: Your personal NetID (all lowercase, i.e., netid).
    • Select the SSL/TLS option for the "Use secure connection" area.
      NOTE: Some Internet Service Providers (ISPs) may block certain port numbers (primarily 25) or require that you use their own SMTP servers for sending email. If, after using the settings above, you find that you can not send email (especially if you can receive/read emails), please make sure that the port is set to 465 or contact your ISP for the required SMTP settings.

Here is a sample screenshot:

NOTE: After clicking the OK button, your settings will be updated on the "Outgoing Server (SMTP)" screen.
Here is a sample screenshot:

13. Click the OK button to save your settings.
14. Select "Junk Settings" from the list.
15. By default, Thunderbird's built-in "Junk Mail Controls" are enabled, but they are not set to move or delete junk/spam messages. Although Rutgers email servers already utilize spam filtering, you may find the additional use of Thunderbird's filtering useful. For more information on university-based spam filtering, and your individual use of same, please see the Spam Filtering page. For information on how to adjust Thunderbird's Junk Mail settings and the ramifications of same, please see the Advanced Thunderbird Settings page.
16. Click the OK button to return to the main Thunderbird window.

Using Thunderbird

You may wish to quit and relaunch Thunderbird to make sure that your new settings fully take effect.

If you wish to import existing email or address books, go to the "Tools" menu and choose the "Import..." option. Follow the prompts, keeping in mind that not all programs or file types are supported for importation.
If your email program is not listed, please contact help@camden.rutgers.edu for more information.

Some advanced topics are addressed on the Advanced Thunderbird Settings page.

Questions/Comments/Concerns

Additional information on configuring and using Thunderbird beyond the above can be found by going to the "Help" menu in Thunderbird.

If you have any difficulty with any of the above, please contact help@camden.rutgers.edu for more information.